SALES TERMS AND CONDITIONS
Buyer orders the Seller’s products and/or services through the Internet by
e-mail, in person, or by post. A contract of sale starts on the basis of a
binding confirmation of a purchasing order by the Buyer by his payment for a
proforma invoice. A contact by email is made by the Seller, who specifies
precisely the content of the purchasing order (goods, their quantity, total
price, estimated delivery date). The confirmation of the purchasing order by the
Buyer is binding for both parties.
All prices are excluding VAT.
The Buyer shall pay
for the ordered goods in the total amount in advance by the payment for a
proforma invoice, by which he will also confirm the binding character of the
purchasing order. The banking and transport costs are born by the Buyer.
Name of the bank: mBank
IBAN: SK03 8360 5207 0042 0630 5692
Buyer has the right to cancel a purchasing order anytime before its binding
confirmation (payment for the proforma invoice). The purchasing order can be
cancelled in person or in writing (by e-mail or by post). By the cancellation of
an already sent purchasing order, the Buyer is obliged to pay to the Seller for
the damage incurred by such a move, in particular in the case the Seller has
made a product upon the Customer’s request that was not on the stock or if the
Seller has incurred provable costs in relation with the ordering of the product.
The cancellation fee may be up to 65 % of the total price of the goods.
Delivery of the goods
The goods are delivered in the way chosen at the time of their ordering. The
standard delivery period is 2 weeks; in the case of special goods it is 4 weeks,
which will be communicated to the Customer upon the ordering. If the Seller
fails to observe the delivery date, the Buyer has the right for a 1 % discount
for each overdue day.
Before their dispatching, the goods are undamaged and safely packed. Upon the
reception of the goods, the Buyer should check them for physical integrity. The
responsibility for any damage to the goods during their transport is born by the
transport agent. The price of the transport is not included in the price of the
goods and is charged separately. The prices of transport differ. For example
price shipping through Slovak post :
Postage, packing and insurance is 5,80
€ excluding VAT (20%) across Europe and 7,90 € other countries.
The Buyer chooses the mode of transport and the method of paying for it. The goods
delivery destination is specified on the basis of the purchasing order. The
purchasing order is considered to have been fulfilled upon the delivery of the
goods at the specified destination.
consignment with the goods always contains a tax document (invoice).
Warranty and claims
warranty period for the performance of consumer contracts is at least 24 months.
When executing a warranty, the Buyer shall follow the instructions contained in
the warranty certificate. Upon the execution of the claim, the Buyer is obliged
to complete a claim form and deliver the goods in the original packaging,
undamaged, complete, with a proof of purchase. In the case of an unjustified
claim, the Buyer shall cover the financial costs incurred by such dealing. The
warranty is voided by mechanical damage, incorrect use or tampering with the
product by other party. The warranty does not cover the normal wear of the
product or of its parts during their use. The warranty does cover any damage
incurred by a natural disaster.
Protection of personal data
Seller undertakes not to provide personal data provided by the Buyer to a third
party. Such data will be used exclusively for the processing, invoicing and
delivering of the goods.